This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. Hybrid working is then available.
As training will take place in Devizes, candidates need to live in a sensible commuting distance to Devizes.
What candidates will be doing -
As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.
They will:
* Resolve customer queries and find practical solutions
* Book appointments and support customers with self-service options
* Take ownership of customer cases from start to finish
* Deliver a positive experience, even in challenging situations
* Use judgement, empathy, and problem-solving skills to make things happen
* Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.
What skills do you need?
Experience in a customer service environment and be confident handling customer enquiries.
They will be -
* A confident communicator and great listener
* Calm under pressure and resilient
* Empathetic and customer-focused
* Comfortable managing a high volume of customer interactions
* Skilled at multitasking across multiple systems
* Confident in using IT systems, including Microsoft Office applications
* Motivated to take ownership and find solutions
* Someone that performs well in a hybrid environment