Customer Service Advisor

Are you a super Customer Service Advisor who is passionate about going above and beyond?

Can you build rapport and relationships over the phone?

Do you want to work with a supportive, fun team?

Well, we’ve got the perfect role for you!

You’ll be working with a fantastic company who not only look after you, but they’ll also help you progress!

As a Customer Service Advisor your roles and responsibilities will include:

• Operating as the first point of contact for new cases/customers

• Receiving inbound calls from customers and making outbound calls from referrals

• Setting up new cases and speaking to clients over the phone to get all relevant info

• Explaining to clients the next steps in the process and keeping them at ease

• Updating the system with all details and making sure everything is correct

• Potentially looking at liability to support other team members

We are looking for a Customer Service Advisor the following skills and experience:

• Previous FNOL (first notification of loss) claims experience preferred, but not essential

• Ideally experience working in a call centre or office environment

• Confident with the use of Microsoft Office

• Excellent communication skills and take pride in providing great customer service

• A willingness to learn, progress and be enthusiastic and self-motivated

• Positive, proactive, and engaging member of the team with an inquisitive mindset

As a Customer Service Advisor, you can expect a salary of between £25,000 to £30,000, plus benefits such as:

* 23 days, plus Bank Holidays

* Private healthcare after 12 months of service

* Life insurance

* Pension Scheme

* Progression opportunities

If you’d like to apply for this Customer Service Advisor role, send over your CV today