Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems.
This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided (3 - 5 weeks).
Responsibilities as a Customer Support Agent:
* Provide frontline support via telephone, email, and live chat
* Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods
* Book appointments and coordinate plans in line with operational requirements
* Maintain accurate and timely records across internal systems (e.g., Salesforce).
* Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions
* Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery
* Provide clear, accurate service information to customers in a friendly, courteous manner
* When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns.
Requirements:
* At least 3 years’ experience in a customer-facing or support role.
* Experience of using databases and a proficient IT user.
* Outstanding verbal and written communication skills.
* Experience working in a fast paced, customer handling environment.
* Clear understanding of confidentiality and handling sensitive information.
* Self-sufficient and a problem solver.
* Happy to undertake a DBS check.
The Role:
* Fully remote, home based (all IT equipment will be provided).
* Monday – Friday, 9am – 5pm with 1 hour for lunch.
* Salary of £24,000 - £28,000 depending on experience.
If you are interested in this Customer Support Agent role, please apply with an up-to-date CV