Customer Service Advisor
Location: Cambuslang - G72 7EL
Salary: £27,000 - £28,000 per annum
Job Type: Full-time | Temp to Permanent
Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang.
This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you.
What you'll be doing
* Acting as the first point of contact for customer enquiries via phone, email and online channels.
* Providing accurate information and resolving customer queries efficiently.
* Building strong relationships with customers and ensuring an exceptional customer experience.
* Maintaining accurate customer records and updating internal systems.
* Escalating complex issues when required and seeing them through to resolution.
* Supporting customer onboarding and account management activities.
* Working closely with colleagues across the business to deliver the best possible service.
* Identifying ways to improve processes and enhance the customer journey.
What we're looking for
* Previous experience in a customer service, contact centre or customer advisor role.
* Excellent communication and relationship-building skills.
* A calm, professional approach with strong problem-solving abilities.
* The ability to prioritise workloads in a fast-paced environment.
* Strong organisational skills and attention to detail.
* Confident using Microsoft Office and CRM/customer management systems.
* A positive attitude and a genuine passion for helping customers.
What's in it for you?
* Salary of £27,000 - £28,000 per annum
* Temp-to-permanent opportunity with long-term career prospects.
* Full training and ongoing development.
* Generous holiday allowance.
* Friendly, supportive team environment.
* The opportunity to develop your career within a well-established organisation.
If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today