Customer Service Advisor

Job Role: Customer Service/Contact Centre Advisor based in Burnley

Job Type: Temporary 6/12 Month Contract (Reviewed)

Working Pattern: Monday – Friday / Between the hours of 8.30AM – 4.30 PM or 9.00am to 5.00pm / 37.5 Hours. Half hour unpaid lunch break

Pay Rate: £12.21 per hour after 13 weeks increases £14.02

Holidays start at 28 days including BH and after 13 weeks increase to 36 days including BH

Hybrid working 3 days per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.

***DBS and Financial checks will be completed as part of the offer ***

Duties:

* Receiving inbound calls regarding technical enquiries

* Manage the timely resolution of customer concerns

* Providing advice and guidance

* Taking payments over the phone

* Updating customer details on the internal bespoke system

* Contacting customers regarding alerts on their account

* Assist in the monitoring of device status’ and problem solving to resolve device malfunctions

* Produce and despatch personalised customer communications being fully compliant to GDPR

* Security checks over the phone with customers

* Manage customer and colleague expectations through good quality communication

* Closing down alerts on the system

* Providing information for reports to team leaders / managers

* Other duties as outlined by line manager

Key Skills:

* Previous experience of working in a service delivery environment is essential

* Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office

* Attention to detail is essential

* Ability to work under pressure and act decisively

* Ability to communicate with members of the public and have the ability to defuse situations

* A flexible can-do attitude and professional

* Excellent communicator, written and verbal

* Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines

* Working to targets