Pay-in-Three Fintech | Manchester City Centre | £28,000–£32,000 | Full-Time, Office-Based
We’re working with a fast-growing fintech in the payments space as they prepare to launch and scale their pay-in-three platform. They’re now looking to hire a Customer Service Advisor to join their Manchester City Centre team.
This is an opportunity to join at an early stage and play a key role in building a customer-focused function within a regulated fintech environment.
The Role
This is a phone-based position where you’ll be the first point of contact for customers, supporting them with queries and resolving issues efficiently and professionally.
You’ll be responsible for:
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Handling inbound customer calls and resolving queries
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Managing complaints and sensitive customer situations with empathy and professionalism
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Ensuring all customer interactions are compliant with GDPR and FCA regulations
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Escalating issues where appropriate and working closely with internal teams
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Contributing to the development of processes as the customer service function grows
About You
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Proven experience in a phone-based customer service role
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Confident handling and resolving customer issues
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Experience working within a regulated environment
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Strong understanding of GDPR and FCA requirements
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Excellent communication skills and professional phone etiquette
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Calm, organised, and comfortable in a fast-paced setting
Why Join?
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£28,000–£32,000 depending on experience
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Manchester City Centre location (full-time, office-based)
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Join at launch stage with genuine progression opportunities
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Clear pathway to step into a senior role and help lead the customer service team within 6–12 months as the business expands
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