Location: Lasswade, EH18 (fully office-based)
Hours: 36.25 hours per week | Monday–Friday - Includes every second Saturday
Pay: £12.21 per hour
Contract: Starting April | Initial 6-month contract with potential for extension
Role Overview
Our client is seeking a Customer Service Advisor to deliver an excellent multi-channel customer experience. You’ll respond to customer enquiries in a professional and friendly manner, building long-lasting relationships while consistently meeting or exceeding individual performance targets.
This is a fast-paced, customer-focused role, ideal for someone who enjoys problem-solving and delivering high-quality service across multiple contact channels.
Key Responsibilities
* Speaking with customers to understand their questions and needs
* Handling enquiries across phone, social media and written channels
* Logging customer calls and updates accurately on the CRM system
* Making sure customers get clear, helpful responses every time
* Using your initiative to spot ways things could work better
* Supporting teammates and wider teams when needed
* Keeping on top of service levels and personal targets
Measures of Success
* Timely and effective resolution of customer enquiries
* Strong performance against customer service metrics
* Comfortable handling a variety of contact channels
* Sharing customer feedback and themes to support service improvements
* Identifying proactive opportunities for continuous improvement