We are currently recruiting for a Customer Service Representative to join a busy and fast‑paced environment on a temporary basis. This role is ideal for someone with strong communication skills and proven experience in customer service and complaint handling.
Key Responsibilities
Responding to customer enquiries via phone, email, and online channels in a timely and professional manner
Assisting customers with general enquiries, order processing, and issue resolution
Handling customer concerns and complaints through to resolution
Identifying opportunities to upsell products or services while maintaining a customer‑focused approach
Accurately recording customer interactions and updating internal systems
Working closely with colleagues to ensure consistent service delivery
Maintaining up‑to‑date knowledge of internal procedures and policies
Skills & Experience Required
Strong verbal and written communication skills in English
Proven experience handling customer complaints (minimum 1 year required)
At least 3 years’ customer service experience
Confident telephone manner with excellent phone etiquette
Strong problem‑solving and analytical skills
Ability to work independently and as part of a team
High level of accuracy with data entry and record keeping
Ability to work effectively in a fast‑paced environment
Contract Details
Temporary role
6‑month contract
In‑person position
Benefits
Company pension
Employee discount
Health and wellbeing programme
Sick pay
To apply or to discuss this role in more detail, please contact (phone number removed) or email (url removed).