Alexander Steele Recruitment are delighted to be working with a well-established and growing organisation to recruit a Customer Service Advisor to join their friendly and close-knit team in Edinburgh.
This is an excellent opportunity for someone who genuinely enjoys helping people, providing exceptional customer service and building trusted relationships. Full training will be provided, making this role suitable for candidates with previous customer service experience as well as school or college leavers.
The Role
As a Customer Service Advisor, you will provide a high-quality telephone service to customers, handling inbound enquiries and processing orders accurately and efficiently.
You'll work within a structured contact centre environment, using modern telephony and CRM systems while managing a high volume of customer interactions.
Key responsibilities include:
* Providing friendly and professional telephone-based customer service
* Taking customer orders and responding to inbound enquiries
* Building strong, trusted customer relationships
* Meeting contact centre performance measures, including average handling time, quality and customer satisfaction
* Keeping up to date with company products and promotions
* Accurately updating customer records and navigating multiple systems
* Handling customer information securely in line with GDPR, PCI and company policies
* Working effectively within scheduled shifts and maintaining excellent attendance and punctuality
* Supporting colleagues and contributing to overall team performance
About You
We're looking for someone who is naturally warm, friendly and approachable, with a genuine desire to help customers.
You'll ideally have:
* Previous customer service, contact centre or structured customer-facing experience
* Excellent communication and listening skills
* A confident and empathetic approach
* The ability to balance customer service with productivity targets
* Confidence using CRM systems and multiple applications
* Strong attention to detail
* An understanding of GDPR and secure data handling, or a willingness to learn
Previous contact centre experience is desirable but not essential, as full training will be provided.
Working Hours & Location
This is a part-time position of 28.5 hours per week, with working hours between:
* Monday: 9am–6pm
* Friday: 9am–6pm
* Saturday: 9am–6pm
* Sunday: 10am–4pm
The position offers hybrid working, with a minimum of one day per week (Monday or Friday) based at the company's office in Edinburgh, with the remaining hours working from home.
* 33 days annual leave, including public holidays (pro rata)
* Additional annual leave after 2, 4 and 6 years' service
* 2 additional wellbeing days per year (pro rata) plus birthday off
* Life insurance at 2x salary
* Hybrid working
* Free lunches and excellent coffee
If you're a friendly, customer-focused individual looking for a part-time opportunity with a supportive team and genuine flexibility, Alexander Steele Recruitment would be keen to hear from you.
Apply today to find out more about this exciting Customer Service Advisor opportunity in Edinburgh