Are you passionate about delivering excellent customer service? Are you confident speaking with customers over the phone and comfortable working in a busy, fast-paced call centre environment?
THOMAS Professional are excited to be working in partnership with Laithwaines Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Advisors to join their call centre team on a temporary basis until the end of December 2026.
As a Customer Service Advisor, you will be supporting customers primarily over the phone, as well as via email and live chat, helping with a variety of enquiries and delivering an excellent customer experience.
Pay & Hours
Pay: £12.71 per hour + potential bonus, subject to eligibility and applicable criteria
Monday to Friday – 9:00 am – 5:00 pm
Flexibility will be required during busier periods, which may include working until 6:00 pm on weekdays and Saturday shifts until 4:00 pm, where required.
Benefits
* Opportunity to earn a bonus.
* Weekly Pay.
* Generous staff discount.
* On-site Gym
* Heavily subsidised on-site canteen.
* Themed Food Thursdays.
* On-site parking
* Weekly socials and staff events.
* WSET training.
* Continuous professional development opportunities.
What you’ll be doing
* Handling inbound and outbound customer calls in a friendly, professional and efficient manner.
* Responding to customer enquiries via phone, email and live chat.
* Processing orders and managing customer accounts accurately.
* Providing product information and guidance to customers.
* Handling complaints with empathy and working towards positive solutions.
* Delivering a consistently high standard of customer service.
* Working towards individual and team targets.
* Supporting the wider team during busy periods.
What we’re looking for
* Previous customer service experience is welcomed, whether gained in a call centre, retail, hospitality or another customer-facing environment – we’re also open to candidates from other backgrounds with transferable skills.
* Excellent communication skills and a friendly, confident telephone manner.
* A genuine passion for delivering great customer service.
* The ability to remain calm and professional in a busy, fast-paced call centre environment.
* Strong attention to detail and good computer literacy.
* A positive, reliable and team-oriented approach.
* Flexibility to support the needs of the business.
Please note: This is a temporary position running until the end of December 2026.
If you enjoy speaking with people, thrive in a busy environment and feel you have the skills and attitude we’re looking for, we’d love to hear from you.
Apply today with an up-to-date copy of your CV, and a member of our team will be in touch