Customer Service Advisor

Best Time Ltd is recruiting on behalf of a leading medical devices company for a Customer Service Advisor to join their Hampshire head office. This role acts as the first point of contact for customers, handling enquiries, processing orders, and supporting deliveries across multiple healthcare divisions.

Key Responsibilities

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Handle incoming customer calls regarding orders, pricing, deliveries and product enquiries

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Process purchase orders accurately and efficiently

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Arrange and track stock deliveries to ensure timely receipt

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Support the sales team with samples and reporting

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Issue invoices via post, email and the NHSSC portal

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Maintain accurate customer records and documentation

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Provide customers with information regarding stock, orders and pricing

Skills & Experience

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Strong customer service and communication skills

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Excellent organisation, time management and problem-solving abilities

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Confident using Microsoft Office

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Knowledge of Microsoft Dynamics AX would be advantageous

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Able to remain calm under pressure and work well within a team

Why Join?

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Join a respected and growing healthcare business

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Work within a supportive, small team environment

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Opportunity to contribute to a company with a strong reputation in the NHS and clinical marketplace

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Monday to Friday 09:00 - 17:00, office based

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Temp to Perm opportunity for the right candidate