We’re looking for a proactive and solutions-driven Customer Service Resolution Specialist to join a growing and dynamic organisation within the renewable energy sector.
This is a fantastic opportunity for someone who thrives on problem-solving, enjoys ownership of customer cases, and wants to build a long-term career with excellent progression opportunities.
The Role
As a Resolution Specialist, you’ll be the go-to expert when customer issues arise. You’ll take full ownership of cases, investigate problems, and deliver effective solutions while maintaining a first-class customer experience.
Key responsibilities include:
* Managing and triaging incoming customer queries and ensuring timely responses
* Handling returns processes and coordinating with internal teams
* Speaking directly with customers to resolve issues and de-escalate concerns
* Investigating complaints to identify root causes and prevent recurrence
* Logging and tracking cases accurately using internal systems
* Working to SLA targets and ensuring cases are resolved efficiently
* Acting as the main point of contact for customers throughout the resolution process
* Escalating complex or high-risk issues where necessary
About You
We’re looking for someone who is confident, organised, and customer-focused, with a natural ability to solve problems.
You’ll ideally have:
* Strong experience in a customer service or complaints/resolutions role
* Excellent communication skills (both written and verbal)
* The ability to manage multiple cases and prioritise effectively
* Confidence dealing with challenging situations and finding solutions
* A proactive and detail-oriented approach
* Good IT skills (Microsoft Office and CRM systems)
What’s in it for You?
* Competitive salary of £27,000 – £29,000
* Attractive bonus structure
* Monday to Friday working (no weekends)
* Hybrid working options
* Clear progression and career development opportunities