Customer Service Advisor

Recruiting now for a Part Time Customer Service Advisor to join a friendly team.

About the Customer Service Advisor role:

* Monday to Friday - No weekends!

* Part time - 20 hours per week

* Working hours are 1pm - 5pm

* £12.21ph rising to £12.71ph in April 2026

* Temp to permanent role

* Based in Stratton area (on main bus route)

Duties for the Customer Service Advisor role:

* Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required

* Liaise with various parties including transport providers

* Liaise with other internal team members

* Entering information on two different customer record systems

* Dealing with transport and customer queries

* Entering information into reporting spreadsheets

* Build and maintain relationships with key customers

* Ensure procedures are adhered to in line with company policy and best practice

Experience / Skills required for the Customer Service Advisor role:

* Good PC skills, including experience of Microsoft Office Excel, Word & Outlook

* Excellent interpersonal and active listening skills

* Clear communication skills and a strong command of the English language

* Strong attention to detail and articulate both verbally and written

* Ability to work independently

* Passionate about good customer service experience

To be considered for the Customer Service Advisor role apply today