Customer Service Advisor

About the Role

My client is seeking a friendly and professional Customer Service Advisor to join a great team. This is a fantastic opportunity for someone with strong administrative skills who is confident speaking with customers over the phone and has previous experience within housing, property management, student accommodation, or a similar environment.

You will be the first point of contact for residents and customers, providing excellent service while ensuring all enquiries are handled efficiently and professionally.

Key Responsibilities

* Respond to customer enquiries via phone, email, and face-to-face interactions.

* Provide excellent customer service and resolve issues promptly.

* Maintain accurate records and update internal systems.

* Handle administrative tasks including data entry, filing, and correspondence.

* Liaise with internal departments and external stakeholders where required.

* Manage complaints and escalate issues appropriately.

* Support residents and customers throughout their tenancy or accommodation journey.

Requirements

* Previous experience in a Customer Service Advisor or similar role.

* Strong administrative and organisational skills.

* Comfortable and confident speaking on the phone.

* Experience working within housing, residential property, lettings, or student accommodation.

* Excellent communication and interpersonal skills.

* Ability to multitask and work in a fast-paced environment.

* Good IT skills, including Microsoft Office