Hours: Monday–Friday 8:00-17:00 or 9:00-18:00 every other Saturday from 8:00-13:00
We’re Hiring – Customer Service Advisor
Are you an experienced customer service professional who enjoys helping customers, solving problems and working in a fast-paced environment?
We are currently recruiting for a Customer Service Advisor to join a friendly, customer-focused team based in Bletchley, Milton Keynes.
About the Role
As a Customer Service Advisor, you will be responsible for providing excellent customer support and ensuring enquiries and issues are dealt with quickly and professionally.
Your duties will include:
* Responding to customer enquiries via phone, email and ticketing systems
* Handling and resolving customer issues and complaints
* Managing customer orders, queries, returns and repairs
* Assisting with parcel tracking and delivery enquiries
* Providing a high standard of customer service at all times
* Working with internal teams to resolve customer issues
* Supporting customer feedback and helping improve products and services
* Assisting with Amazon Seller platforms and customer tickets
* Creating and maintaining customer support information where required
What We’re Looking For
The successful candidate will have:
* Previous customer service experience
* Experience using Amazon Seller platforms
* Experience handling and resolving customer tickets and enquiries
* Excellent written and verbal communication skills
* Strong problem-solving and organisational skills
* A positive, professional and customer-focused attitude
* Good attention to detail and the ability to multitask
* The confidence to handle customer complaints calmly and professionally
* Knowledge of power tools would be a great advantage
Working Hours
Monday–Friday:
• 8:00am–5:00pm or 9:00am–6:00pm
Every other Saturday:
• 8:00am–1:00pm
What’s on Offer?
* £12.71 per hour
* Opportunity to join a growing and customer-focused team
* Full-time hours with a consistent schedule
Interested?
If you have the customer service experience we're looking for and are ready for your next opportunity, we'd love to hear from you