B
Customer Service Advisor
Brentwood
3 hours ago
Full-time
On-site
Brentwood, Essex
£15 - £15 GBP hourly
Customer Services
Location: Brentwood
Salary: £15 per hour
Job Type: Temporary to Permanent
Hours: 40 hours per week
Working Pattern: Office-based
Our client, an established electrical services company based in Brentwood, is looking for a friendly, organised and customer-focused Customer Service Advisor to join their team. This is a temp-to-perm opportunity, offering the chance to secure a permanent position following a successful temporary period.
Role and responsibilities
* Answering incoming calls and responding to customer enquiries
* Booking and arranging customer appointments
* Liaising with engineers and internal teams
* Updating customers on job progress and appointment times
* Handling customer queries and resolving issues professionally
* Taking accurate messages and ensuring information is passed to the relevant team
* Updating internal systems and maintaining accurate customer records
* Providing general administrative support where required
Requirements
* Previous customer service or administration experience
* Excellent communication and interpersonal skills
* A professional and friendly telephone manner
* Good organisational skills and attention to detail
* The ability to remain calm and professional in a busy environment
* Good IT skills and confidence using computer systems
* A proactive and positive approach to work
Package
* £15 an hour
* 40 hours a week
* Permanent position available
* Long term opportunity with established business
* Immediate start available
Salary: £15 per hour
Job Type: Temporary to Permanent
Hours: 40 hours per week
Working Pattern: Office-based
Our client, an established electrical services company based in Brentwood, is looking for a friendly, organised and customer-focused Customer Service Advisor to join their team. This is a temp-to-perm opportunity, offering the chance to secure a permanent position following a successful temporary period.
Role and responsibilities
* Answering incoming calls and responding to customer enquiries
* Booking and arranging customer appointments
* Liaising with engineers and internal teams
* Updating customers on job progress and appointment times
* Handling customer queries and resolving issues professionally
* Taking accurate messages and ensuring information is passed to the relevant team
* Updating internal systems and maintaining accurate customer records
* Providing general administrative support where required
Requirements
* Previous customer service or administration experience
* Excellent communication and interpersonal skills
* A professional and friendly telephone manner
* Good organisational skills and attention to detail
* The ability to remain calm and professional in a busy environment
* Good IT skills and confidence using computer systems
* A proactive and positive approach to work
Package
* £15 an hour
* 40 hours a week
* Permanent position available
* Long term opportunity with established business
* Immediate start available