Nuco Solutions are looking for a friendly, professional, and customer-focused Customer Service Advisor to join our client's growing team. This role is ideal for someone who enjoys helping people, solving problems, and delivering an excellent customer experience.
Job Description
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Position: Customer Service Advisor
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Salary: £27,000 per annum
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Hours: Monday to Friday, 8:00am – 5:00pm
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Location: Full-time, office-based
Role and responsibilites
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Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
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Provide accurate information about repairs service and process
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Resolve customer issues efficiently while maintaining a positive experience
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Record and update customer interactions within internal systems
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Escalate complex enquiries to the appropriate department when necessary
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Maintain a high standard of communication and professionalism at all times
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Work collaboratively with team members to improve service delivery
Requirements
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Previous experience in a customer service or call centre role
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Excellent verbal and written communication skills
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Strong problem-solving ability and attention to detail
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Confident using computers and customer management systems
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Ability to remain calm and professional under pressure