Our client, a family-run business based near Ware, is seeking a Customer Service Advisor to join their energetic team. This is an exciting opportunity to become part of a growing company, ideal for someone with experience in a customer service environment. Our clients are committed to delivering the right product, on time, at the right price, while upholding their values: Putting the customer first, taking responsibility for outcomes, acting promptly and effectively, Being proactive and innovative
This successful candidate will be required to work onsite 8am-5pm, Monday-Friday. This role is offering a competitive salary of £26,000-£28,000 depending on experience.
Due to the location of our client, own transport is required.
Role Involves:
* Provide an exceptional customer experience across multiple platforms
* Ensure all orders are processed daily
* Maintaining the customer database
* Explore customer needs and provide appropriate solutions
* Identify trends within the business to improve our overall customer experience
* Ensure that delivery is completed by the committed OTIF (On Time In Full) promise date.
Skills:
* Verbal and written communication
* Reliable
* Flexible
* Attention to detail
* Computer literate
* Ability to prioritise workload
* Team player
Benefits:
* 20 days holiday + your birthday off if it falls on a working day
* Free lunch every day
* Team bonus scheme
* Access to PerkBox for discounts, including mobile phone insurance and supermarket discounts