Are you an organised and customer-focused administrator with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers?
We're looking for a Customer Service Administrator to become a key member of a busy customer service team, supporting customers from order through to delivery. If you're a great communicator with excellent attention to detail and enjoy solving problems, we'd love to hear from you.
What you'll be doing:
* Processing customer orders accurately and efficiently.
* Handling customer enquiries via phone and email with professionalism.
* Providing stock availability updates and delivery ETAs.
* Liaising with Sales, Warehouse and Logistics teams to ensure smooth order fulfilment.
* Supporting the external sales team with day-to-day administration.
* Maintaining accurate customer records and company systems.
* Delivering exceptional customer service at every stage of the customer journey.
What we're looking for:
* Previous experience in a customer service or administration role.
* Excellent communication and telephone skills.
* Strong organisational skills with the ability to prioritise a busy workload.
* Good IT skills, including Microsoft Outlook, Word and Excel.
* A proactive, positive attitude and excellent attention to detail.
* Experience with order processing or within manufacturing, distribution or building products would be advantageous but isn't essential.
What's on offer:
* Monday to Friday working hours with an early finish on Fridays.
* The opportunity to join a well-established, growing business.
* Friendly and supportive team environment.
* A varied role where your contribution genuinely makes a difference.
If you're passionate about customer service and looking for your next opportunity, apply today