Customer Service Administrator

Location: Horsham (On‑Site)
Hours: Full‑Time, Monday–Friday (37.5 hrs) 9am-5:30pm
About the Role
Join our growing technology business as a Customer Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. You’ll handle key admin processes, spot trends, streamline workflows and play a vital role in delivering an exceptional customer experience. If you’re organised, tech‑savvy and enjoy improving processes, you’ll thrive here.
Key Responsibilities
* Coordinate daily Managed Services workflows with accuracy and efficiency
* Manage and improve data collection and validation
* Monitor service usage trends and escalate issues early
* Oversee consumables and supplies, including forecasting and supplier coordination
* Support digital ordering and automation system development
* Identify and drive process improvements
* Handle customer calls professionally and resolve queries quickly
* Work closely with internal teams and external suppliers
About You
* 2+ years in service administration, service desk or managed services
* Excellent organisation, accuracy and time‑management
* Strong customer service skills and confident phone manner
* Proactive, solution‑focused approach
* Strong IT literacy and interest in automation/AI
* Confident challenging processes and suggesting improvements
* Mentoring experience is a bonus
What We Offer
* Competitive salary
* Excellent induction and ongoing training
* Sponsored professional development
* Genuine career progression opportunities
* Opportunity to work with AI and automation
* 23 days holiday + bank holidays + your birthday off
* Free onsite parking
* Pension & eye care scheme