Are you a people-focused professional who thrives in a fast-paced, customer service-led environment?
Do you love helping others, staying organised, and creating a calm experience even in stressful situations?
This is a fantastic opportunity to join the UK’s leading moving firm as a Move Manager, supporting customers through one of life’s biggest milestones — moving home.
You don’t need removals experience; full training will be provided. What matters is your customer care, attention to detail, and ability to communicate with empathy and professionalism.
The Role
As a Move Manager, you’ll be the single point of contact for customers throughout their move — ensuring everything runs smoothly from start to finish.
It’s a dynamic and rewarding position where you’ll use your communication and organisational skills to build trust, solve problems, and keep things moving efficiently.
Key Responsibilities
* Act as the main point of contact for customers throughout their moving journey
* Understand customer needs and deliver an outstanding experience
* Handle all administration accurately and within deadlines
* Process documentation in line with company and legal standards
* Identify opportunities to up-sell additional services and maximise revenue
* Resolve customer queries and issues with professionalism and empathy
* Maintain service excellence and achieve personal and team KPIs
* Collaborate closely with colleagues to ensure a seamless service
About You
* Minimum 12 months’ experience in an administrative or customer service role (essential)
* Experience within a service-led industry such as hospitality, travel, logistics, or retail
* A natural communicator with excellent interpersonal skills
* Calm, empathetic, and solution-focused under pressure
* Highly organised with great attention to detail
* A proactive team player who enjoys working at pace
Why Join?
* Salary of £25,000
* Monday to Friday working week (37.5 hours)
* Full training provided – no removals experience needed
* Be part of a supportive, experienced team in a niche and growing industry
* Genuine career progression opportunities within the UK’s leading moving firm
If you’re passionate about customer service and ready to take on a fast-paced, people-first role, this is the perfect opportunity to start your career in the moving and relocation industry.
Apply today and take your first step into an exciting new chapter