Our client, a blue chip company with a busy office and production division based in Basingstoke, is looking for a Customer Service Administrator to join their team.
This a permanent Customer Service Administrator role with great working hours:
Monday - Wednesday - (Apply online only)
Thursday (Apply online only)
Friday (Apply online only)
This role requires experience within a customer service / administration environment. You will also need good PC skills - word, excel and outlook.
Full training will be provided but experience in an office environment is essential.
Overview:
To provide an office based link between customer and Company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.
Responsibilities:
* Respond to customer queries
* Maintain traceability of Customer Communication through use of logs and administering the Customer Service email account
* To build good working relationships with your customer base in order to effectively and efficiently deal with their day-to-day needs
* To maintain their accounts and update when needed
* To complete all calls according to schedule
* Fostering good working relationships within your immediate team and across all Departments.
* Positively promote the company and use professional and polite language in all spoken and written communication. Attending all mandatory in-house training.
* Use of in-house IT systems relevant to your role (Full training given)
* To work closely with your Customer Service Executive to meet and exceed our Company's Customer Commitment
* To ensure Managers, Supervisor and colleagues are informed of all necessary information
* Complete all calls according to schedule
* Process all documentation correctly and maintain files and records according to procedures Expand business/obtain appointments from customer base
* Action messages received.
Do you have the experience and skills required for this role? If so, please apply today. Interviews take place week commencing 8 June.
Please email your CV or call Kate on (phone number removed) for more details