Genuinely fantastic company in the heart of Esher requires a Customer Service Administrator to provide an outstanding service to their customer portfolio throughout every stage of the order process.
You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering an exceptional customer experience.
Hybrid working available along with other fantastic benefits:
* Based in Esher
* Circa £25,000 salary (DOE)
* Monday – Friday, 37.5 hours per week
* Hybrid – 2 days WFH (after probation)
Benefits:
* 25 days holiday + bank holidays
* Generous pension scheme
* Employee Assistance Program
* Critical Illness Cover x 1 year’s salary
* Income Protection - after 13 weeks of sickness, company pay 75% of salary
* Death in Service x 3 year’s salary
* Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others
Job Description:
* Manage the daily order book for assigned customers.
* Collaborating with the Sales team to monitor orders.
* Verify deliveries alongside the Customer Service Leader.
* Develop a strong, long-term relationship with customers.
* Provide essential product and order/contract information.
* Offer regular updates.
* Deliver appropriate support to resolve any customer complaints.
* Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
* Ad hoc as required to support the overall efficient operation of the company.
Person Specification:
* Good standard of education required.
* Demonstrated relevant work experience.
* Strong written and verbal communication.
* Expertise in the MS Office suite, with a strong focus on Excel.