Customer Service Administrator
Location: Epping
Salary: £26,000 – £30,000 per annum (depending on experience)
Our client is a well-established manufacturer of automated gates and barriers, and due to continued growth, are looking to appoint a Customer Support Administrator to support the growing team of Installation and Service Engineers.
This is a key role acting as the link between customers, engineers and internal teams – keeping everyone informed, jobs organised and the service running smoothly.
The Role
* Act as the first point of contact for customer enquiries (phone and email)
* Schedule and coordinate engineers for installation, service and breakdown visits
* Liaise with clients to confirm appointments, access arrangements and any site requirements
* Keep engineers updated with job details, changes and priorities throughout the day
* Update the CRM / job management system with new jobs, status updates and notes
* Chase up any missing information from customers or engineers to keep jobs moving
* Handle general admin – filing, scanning, updating records, raising purchase orders etc.
* Provide a professional, friendly service and help resolve any customer queries
About you
* Experience in an administration, service coordination, customer support or scheduler role
* Confident communicator – happy speaking with engineers, clients and suppliers
* Strong organisational skills – able to juggle multiple jobs and re-prioritise when things change
* Good IT skills – comfortable using Outlook, Excel and CRM/job management systems
* Accurate and detail-focused with good spelling/grammar for emails and documentation
* A team player with a positive, “can-do” attitude and a calm approach when it’s busy