G
Customer Service Administrator
Great Blakenham
3 hours ago
Full-time
On-site
Great Blakenham, Suffolk
£28,000 - £30,000 GBP yearly
Customer Services
Customer Care Administrator
Great Blakenham, Suffolk
💰 £29,000 – £30,000 per annum
📍 Great Blakenham
🏠 Established House Builder
We’re working with an established house builder who are looking for a Customer Care Administrator to join their team in Great Blakenham.
This is a varied customer care role involving a high level of administration, coordination and communication. You’ll be a key point of contact for the Customer Care team, helping ensure queries, emails and information are directed to the right people and sites.
🛠️ The Role
* Providing day-to-day administrative support to the Customer Care team
* Acting as the first point of contact for incoming calls
* Answering calls and transferring customers to the relevant Customer Care Coordinator
* Managing the Customer Care inbox and allocating emails to the correct site
* Updating and maintaining spreadsheets and internal systems
* Using COINS to manage and update information
* Preparing letters and general customer correspondence
* Supporting Customer Care Coordinators with their day-to-day workload
* Maintaining accurate records and ensuring information is kept up to date
* Liaising with Customer Care teams, site teams and other internal departments
* Helping to ensure customer queries and information are dealt with efficiently
* Taking responsibility for a wide range of additional Customer Care administration
👤 About You
We’re looking for someone who is:
* Highly organised with excellent attention to detail
* Confident communicating over the phone and by email
* Comfortable managing multiple tasks and priorities
* Confident using Excel and Microsoft Office
* Experienced working with computerised systems
* Professional and customer-focused
* Proactive and able to work independently
* Ideally experienced within new homes, housebuilding, construction, property or customer care
⭐ Previous COINS experience would be highly advantageous.
💷 Salary
£29,000 – £30,000 per annum, depending on experience.
This is a great opportunity for an experienced administrator or customer care professional to join an established house builder in a varied and important role within their Customer Care team
Great Blakenham, Suffolk
💰 £29,000 – £30,000 per annum
📍 Great Blakenham
🏠 Established House Builder
We’re working with an established house builder who are looking for a Customer Care Administrator to join their team in Great Blakenham.
This is a varied customer care role involving a high level of administration, coordination and communication. You’ll be a key point of contact for the Customer Care team, helping ensure queries, emails and information are directed to the right people and sites.
🛠️ The Role
* Providing day-to-day administrative support to the Customer Care team
* Acting as the first point of contact for incoming calls
* Answering calls and transferring customers to the relevant Customer Care Coordinator
* Managing the Customer Care inbox and allocating emails to the correct site
* Updating and maintaining spreadsheets and internal systems
* Using COINS to manage and update information
* Preparing letters and general customer correspondence
* Supporting Customer Care Coordinators with their day-to-day workload
* Maintaining accurate records and ensuring information is kept up to date
* Liaising with Customer Care teams, site teams and other internal departments
* Helping to ensure customer queries and information are dealt with efficiently
* Taking responsibility for a wide range of additional Customer Care administration
👤 About You
We’re looking for someone who is:
* Highly organised with excellent attention to detail
* Confident communicating over the phone and by email
* Comfortable managing multiple tasks and priorities
* Confident using Excel and Microsoft Office
* Experienced working with computerised systems
* Professional and customer-focused
* Proactive and able to work independently
* Ideally experienced within new homes, housebuilding, construction, property or customer care
⭐ Previous COINS experience would be highly advantageous.
💷 Salary
£29,000 – £30,000 per annum, depending on experience.
This is a great opportunity for an experienced administrator or customer care professional to join an established house builder in a varied and important role within their Customer Care team