H
Customer Service Administrator
Hamilton
2 hours ago
Full-time
On-site
Hamilton, South Lanarkshire
£15 - £19 GBP hourly
Customer Services
Customer Service Administrator, £15-£19 per hour, Hamilton, Immediate Start
Benefits
* Temp-to-permanent opportunity for long-term career progression.
* Pay rate of £15.38 PAYE or £19.95 via Umbrella.
* Monday to Friday, 8:30am–5:00pm, with one hour unpaid lunch.
* 37.5 hours per week.
* Full training provided, with support from experienced colleagues to develop skills and knowledge.
Responsibilities
* Handle approximately 5–30 inbound customer calls daily, providing excellent customer service.
* Process customer orders accurately from initial enquiry through to final invoicing.
* Enter customer purchase orders (POs) onto the Business Central system.
* Process statements, credits, quotations and proof of deliveries.
* Advise customers on product pricing and availability.
* Arrange shipments through third-party logistics providers.
* Prepare pick instructions for production and warehouse teams.
* Compile daily management dashboard information.
* Support the accountant with debt collection, purchase order management, financial transactions and reporting.
* Learn to create product codes and interpret customer prescription forms.
Requirements
* Previous customer service, administration or order processing experience.
* Excellent written and verbal communication skills, with confidence handling telephone enquiries.
* Strong IT skills, particularly Microsoft Excel, with knowledge of Word.
* A positive attitude, willingness to learn and a strong customer-focused approach.
* Ability to multitask, prioritise workloads and maintain accuracy under pressure.
* Good organisational skills and attention to detail.
* Experience in a small business environment and familiarity with invoicing would be advantageous
Benefits
* Temp-to-permanent opportunity for long-term career progression.
* Pay rate of £15.38 PAYE or £19.95 via Umbrella.
* Monday to Friday, 8:30am–5:00pm, with one hour unpaid lunch.
* 37.5 hours per week.
* Full training provided, with support from experienced colleagues to develop skills and knowledge.
Responsibilities
* Handle approximately 5–30 inbound customer calls daily, providing excellent customer service.
* Process customer orders accurately from initial enquiry through to final invoicing.
* Enter customer purchase orders (POs) onto the Business Central system.
* Process statements, credits, quotations and proof of deliveries.
* Advise customers on product pricing and availability.
* Arrange shipments through third-party logistics providers.
* Prepare pick instructions for production and warehouse teams.
* Compile daily management dashboard information.
* Support the accountant with debt collection, purchase order management, financial transactions and reporting.
* Learn to create product codes and interpret customer prescription forms.
Requirements
* Previous customer service, administration or order processing experience.
* Excellent written and verbal communication skills, with confidence handling telephone enquiries.
* Strong IT skills, particularly Microsoft Excel, with knowledge of Word.
* A positive attitude, willingness to learn and a strong customer-focused approach.
* Ability to multitask, prioritise workloads and maintain accuracy under pressure.
* Good organisational skills and attention to detail.
* Experience in a small business environment and familiarity with invoicing would be advantageous