* Escalating enquiries to the appropriate team, where necessary
* Checking product or service availability
* Assisting customers with registration or account creation
* Passing customer feedback to the product or sales team to help improve the company’s offering
* Front-of-house duties, including reception and welcoming customers to the facility
* Arranging and facilitating customer visits, training, and marketing events, including:
* Customer interaction regarding hotel arrangements
* Arranging refreshments for events
* Showroom/demo room layout and preparation for customer visits
* Providing employee business travel and living administration support, including booking hotels, flights, trains, and parking
* Assisting with and contributing to the ongoing development of an in-house travel booking system
Job qualifications and requirements:
* Previous experience in a similar role
* Familiarity with Microsoft Office applications
* Good organisational, verbal, and written communication skills
* Willingness to work flexibly in a small team environment
* Flexibility within the role is required, including covering operating hours between 08:00 and 18:00 through a fixed working time agreement or rota arrangement