We are recruiting for a Customer Service Administrator to join a well-established business based in Bar Hill. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer service.
This Customer Service Administrator position is offered on a temporary basis, with a strong opportunity for the role to become permanent for the right candidate. You will be joining a supportive team within a modern office environment, playing a key role in ensuring customers receive a professional and efficient service at all times.
Main Responsibilities:
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Handling incoming customer enquiries via phone, email, live chat and social platforms
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Delivering a consistently high level of customer service
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Processing customer orders, returns and related administration
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Managing customer queries with empathy, professionalism and attention to detail
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Liaising with internal departments to resolve customer issues
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Producing reports relating to customer interactions and service levels
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Auditing website content to ensure information is accurate and up to date
Skills/Experience:
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Previous experience in a customer-focused or administrative role
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Strong communication skills, both verbal and written
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Confident and professional telephone manner
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Good organisational skills with the ability to prioritise workload
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Strong IT skills, including Microsoft Office packages
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Ability to work under pressure and meet deadlines
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High attention to detail and a proactive approach to problem solving