Customer Service Administrator

Brook Street is working with a leading Belper based boiler company looking for a customer service administrator to join their team for a 12month fixed term contract

Location: Belper - office based role

Start date 7th April, immediate interviews available

Hours of Work:

12 month fixed term contract
Full-time: 39.5 hours per week.
Shift Pattern:
Monday to Friday: Between 8am - 6pm
Saturday: 8am - 3pm
Sunday: 8am - 12pmIn this role you will support both office based teams and field colleagues to ensure jobs are completed accurately and on time. You will manage a range of administrative tasks across different communication channels, helping to keep our service operations running smoothly.

Key Responsibilities:

Reviewing daily business requirements and providing reliable support to Business-to-Business partners
Handling Business-to-Customer enquiries with a professional and empathetic approach
Working closely with Engineers to ensure clear and efficient information flow
Ordering and coordinating consumables and spare parts
Preparing and sending customer communications using digital systems and spreadsheets
Supporting the wider customer service team and carrying out reception duties within the buildingWhat we're looking for:

Maths and English grade C/4 and above
Strong organisational and administrative skills
Excellent communication skills, both written and verbal
Confident using digital systems and Microsoft Office (particularly Excel)
A team player with a proactive and customer-focused attitude
Ability to manage multiple tasks and work to deadlinesIf you are detail-oriented, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.

Brook Street NMR is acting as an Employment Business in relation to this vacancy