Location: Gloucester (Office Based)
Hours: Full Time | Permanent
Salary: £26,500 per annum
Our client is seeking a Customer Service Administrator to join a busy customer service team within a fast-paced office environment. This role involves handling a high volume of inbound calls, processing orders, resolving customer queries, and ensuring a consistently high level of service.
Key Responsibilities of a Customer Service Administrator:
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Handle a high volume of inbound customer calls.
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Process orders via phone and email.
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Resolve customer enquiries and issues promptly.
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Complete and maintain accurate customer records.
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Manage back orders, shortages, and transport queries.
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Liaise with internal departments to resolve issues.
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Maintain high productivity and service standards.
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Support additional administrative tasks as required.
Key Skills of a Customer Service Administrator:
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Minimum 1 year’s experience in a call centre or customer service role.
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Excellent verbal communication skills.
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Calm and professional telephone manner.
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Strong organisational and time-management skills.
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Ability to work effectively in a busy environment.
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Confident using computer systems and databases.
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Quick to learn new software and processes.
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Strong attention to detail and accuracy.
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Customer-focused with relationship-building skills.
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Proactive and able to work independently or within a team