Mpeople Recruitment are currently seeking an proactive and enthusiastic Customer Service Administrator on behalf of our client based in Failsworth, Manchester.
* Salary: £21,000 - £24,000 dependent on experience and skill set
* Location: Failsworth (M35)
* Hours: 08:45 – 17:00 Monday to Thursday, and 08:45 – 15:00 Friday
Our client are recruiting for this entry-level role due to business growth, and are looking for someone with a minimum of 2 years of experience within a Customer Service role (face-to-face or over the phone), who is hungry to learn and develop their skill-set within an office environment.
To begin with our client would be looking for someone to cover basic administrative and customer service tasks, with the eventual goal of being a Trainee Market Assistant, where duties would include:
* Act as an essential member of the internal sales team.
* Operate within established processes and systems to ensure customer expectations are met.
* Review and validate customer orders for contractual compliance before processing through to delivery.
* Collaborate closely with the Business Operations supervisor to provide efficient, effective, and professional customer service.
* Option to work towards a formal apprenticeship qualification.
The required traits, skills, and background:
* Strong communication skills – written, verbal, and face-to-face.
* High level of accuracy and attention to detail, with good numeracy skills.
* Ability to manage multiple tasks, remaining calm and professional in a fast-paced environment.
* Ambitious and motivated to learn, develop, and progress.
* Strong interpersonal skills, punctual, and reliable.
* Proactive, with the ability to work independently as well as within a team.
* Keen to identify and contribute to process and service improvements.
* Competent user of Microsoft Office applications. Educated to A Level standard (or equivalent).
* Experience in business administration or customer service roles is desirable but not essential.
* Consideration will also be given to first-time employees with the right attitude, aptitude, and qualities.
Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search