As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management.
Key Responsibilities
* Act as a key point of contact for customer enquiries via phone and email
* Manage repair orders, including both in-house and subcontracted work
* Prepare quotes for repairs, products, and services
* Support customer accounts from initial enquiry through to payment
* Raise purchase orders in line with company procedures
* Coordinate with production teams to meet delivery targets
* Manage customer forecasts, reports, and general administration
* Assist with import/export activities where required
* Help improve turnaround times, delivery performance, and cost efficiency
* Ensure compliance with all regulatory and company standards
Requirements
* Experience in a customer service or administrative role
* Strong communication and organisational skills
* Ability to manage a high workload and complex queries
* Good attention to detail and problem-solving skills
* Team-oriented with the ability to work cross-functionally
* Degree or equivalent (preferred)
* Aviation or regulatory knowledge is an advantage