This is a varied administration role where you will play a key part in supporting the customer journey from order confirmation through to delivery, ensuring all administration and order processing is completed accurately and efficiently.
Duties Include:
* Processing customer orders once signed contracts and deposits have been received
* Creating and maintaining accurate customer files and documentation
* Updating the internal system with confirmed customer details, surveys and signed approvals
* Ordering parts for service call requirements
* Coordinating and creating weekly delivery schedules
* Liaising daily with surveyors and handling incoming enquiries
* Managing and updating the system with delivery dates and project updates
* Supporting the wider office team with general administration duties
* Ensuring all customer information and orders are processed accurately and within deadlines
Candidate Requirements:
* Previous administration and order processing experience is essential
* Strong organisational skills with excellent attention to detail
* Confident and professional telephone manner
* Enjoys dealing with customers and providing a high level of service
* Able to work well within a team and manage a busy workload
* Computer literate with experience using internal systems/databases
* Well presented, reliable and punctual
Additional Information:
* Based in Surbiton
* Salary: £28,000 – £32,000 depending on experience
* Monday – Friday, 8.30am – 4.30pm
* 23 days holiday + bank holidays
* Workplace pension
* Genuine opportunities for progression within the business