Are you a people-first professional with a background in customer service or sales, ready to take your next step into client services and account management?
If you’re passionate about delivering exceptional service and looking to grow into a pivotal, client-facing role, this could be the ideal opportunity for you.
Join a dynamic team as a Customer Service Account Manager, where you’ll play a key role in supporting high-profile clients, ensuring operational excellence, and creating outstanding experiences for both candidates and customers.
What You’ll Be Doing as a Customer Service Account Manager
* Serve as the first point of contact for clients and candidates, providing prompt, professional support via phone, email, and in person.
* Build and maintain strong client relationships by assisting with onboarding, placements, and contract renewals.
* Coordinate interviews, manage candidate documentation, update records, and support daily administrative functions.
* Work closely with recruiters, consultants, and internal teams to ensure smooth and efficient service delivery.
* Maintain accurate communications and records using CRM systems to deliver a personalised, seamless experience.
What You’ll Bring to the Role
* Previous experience in customer service, sales, or account management.
* Excellent communication skills with a natural ability to build rapport.
* Highly organised and detail-oriented with the ability to juggle multiple tasks.
* A collaborative team player who thrives in a fast-paced environment.
* Confident using Office 365 and CRM platforms.
* A genuine passion for helping people and delivering high-quality customer service.
Why Become a Customer Service Account Manager?
* Clear career progression and development pathways.
* Competitive salary with performance-based bonuses.
* Hybrid working options – up to 3 days per week from home.
* Flexible working hours to support work-life balance.
* 23 days annual leave, plus your birthday off.
* Ongoing training and support from a friendly, experienced team.
Whether you're currently in a customer support, client services, or sales role, this is your chance to grow your career in a thriving, client-centric environment.
Apply today and take the next step as a Customer Service Account Manager!
If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us