Job Description:Job: Customer Service Specialist
Location: Bar Hill
Salary £27,000
Monday to Friday
Tempt to permWe are seeking a positive, enthusiastic individual to join our clients Customer Service team in a fast-paced manufacturing environment. This role is ideal for someone with strong communication skills who enjoys working with both internal teams and external customers, and who takes pride in delivering a high level of service.Key Responsibilities
Build and maintain strong relationships with customers via phone and email, developing a clear understanding of their business needs
Respond to customer enquiries, liaising with internal departments as required and providing timely updates
Process customer orders, including PO changes, rescheduling, rework, returns and repairs
Collaborate closely with Production and Purchasing teams to meet delivery commitments, managing shortages and escalations
Communicate and agree order changes internally and externally
Raise credit and debit notes
Maintain accurate system data, including price lists, quotes, RFQs, customer details, BOMs and drawings
Review and manage the customer order book, communicating changes as required
Support quotations, sales forecasting and job costings
Attend and contribute to production meetings
Identify potential issues and escalate appropriately
Support stock takes and audits
Complete additional tasks as requested by your line managerSkills & Experience
Highly organised with strong attention to detail
Previous experience in a customer service or sales support role
Advanced Microsoft Excel skills (essential)
Ability to understand technical drawings (desirable)
Experience in a manufacturing environment (desirable)
SAP experience (desirable)Benefits
25 days annual leave plus bank holidays (increasing to 30 days with long service)
Early finish at 12:30pm every Friday
Private healthcare and dental cover
Income protection and 4x life assurance
Profit share bonus and annual merit salary review
Enhanced family leave
Employee assistance programme
Discount platform
Company events