Location: SK22, New Mills
Shifts: Monday–Friday | 9:00am–5:00pm
Salary: £25,000–£27,000 per annum (dependent on experience)
Permanent | Full-Time
About the Role
We are seeking a highly organised and proactive Customer Sales Coordinator to join our team in New Mills. This is a fantastic opportunity for someone with strong administrative and customer service skills who thrives in a fast-paced environment.
You will be responsible for managing the end-to-end sales order process, ensuring orders are processed accurately and delivered on time to meet key customer service KPIs, including Case Fill and OTIF (On-Time In-Full).
As a key point of contact for customers, you will handle order and delivery queries efficiently while building strong working relationships with both internal teams and external stakeholders.
Key Responsibilities
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Process customer sales orders from receipt through to final delivery
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Ensure orders meet agreed service standards and KPIs (Case Fill / OTIF)
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Act as the primary contact for order and delivery queries
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Prepare and communicate export documentation for Republic of Ireland (ROI) and Northern Ireland (NI) orders
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Proactively resolve order discrepancies and delivery issues
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Maintain and update customer data to ensure accuracy
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Collaborate with logistics, warehouse and finance teams to ensure smooth operations
About You
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Previous experience in sales order processing, customer service or export coordination
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Strong attention to detail and accuracy
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Excellent communication and organisational skills
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Confident liaising with internal and external stakeholders
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Ability to prioritise and manage workload effectively
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Experience with export documentation (desirable but not essential)
What’s in it for You?
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Supportive and collaborative working environment
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Ongoing internal and external training
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Opportunities for personal development and career progression
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A company culture focused on continuous improvement
If you are customer-focused, organised, and ready to develop your career within a growing business, we would love to hear from you.