Customer Sales Administrator / Customer Service Advisor | Ross on Wye | £28,500 - £30,000 (office based)
You would need to be able to drive and would be required to work weekends.
There are a full time and a part time position available.
The Full time – Monday to Friday 8.30am – 5pm and 1 in 4 Saturdays. When working a Saturday, you have the Monday off.
Part time – Thursday – Monday 8.30am – 5pm, so covering every weekend. Currently the position is split between Thursday, Friday, Monday in Ross – Saturday in Cheltenham and a Sunday from home.
The Company
My client has a cluster of companies to support
The role
My client is looking to add to their already established & knowledgeable team to ensure that they can continue to meet and deliver excellent customer service.
Are you a sales professional with a knack for providing excellent customer service? Do you thrive in a fast-paced environment and have a keen eye for detail?
Key responsibilities
* Handling enquiries in person, over the phone, and via email with confidence and professionalism.
* Managing the full sales journey — from enquiry and reservation through to move-in.
* Converting leads into bookings and promoting storage units, contents protection, packaging, and other add-on services.
* Using their CRM system to manage leads, process bookings, record customer interactions, and maintain accurate data.
* Supporting their head office team by responding to inbound sales and customer service enquiries for 18 unmanned sites across the UK.
* Taking ownership of the store’s appearance and operations — ensuring it remains secure, clean, and well-presented at all times.
* Monitoring unit availability, completing site checks, and reporting maintenance needs.
* Ensuring compliance with health & safety and site security procedures.
Your profile
* 2–3 years’ experience in a customer-facing role such as sales, retail, hospitality, or property.
* A confident communicator with excellent phone etiquette and the ability to sell in person and over the phone.
* Strong IT skills, including experience using CRM platforms to manage bookings, tasks, and customer records
* Highly organised with strong attention to detail and accuracy in admin tasks.
* A proactive, hands-on individual who enjoys working independently and taking responsibility for results.
* A friendly, commercially minded attitude and a genuine desire to help customers.
* A positive, can-do mindset and an enthusiasm for learning and development.
* Full UK driving license required.
For further information, please contact Rhian Mountjoy
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