Customer Resolution Advisor

Are you experienced in dealing with customer complaints and telephone based customer service?

This is the role for you.... We are seeking 5 x dedicated Customer Resolution Advisors to join a dynamic team based in Grimsby.

Duties to include:

* Responding promptly and courteously to customer enquiries via phone, email, or chat channels.

* Resolving customer complaints and issues effectively, ensuring a positive outcome for both the customer and organisation.

* Accurately inputting and updating of customer data within the company database, maintaining high standards of data integrity.

* Utilising communication skills to explain solutions clearly and professionally

* Maintaining excellent phone etiquette and upholding the organisation’s reputation through professional interactions.

* Attention to detail recording personal details and information

* Good computer skills required

Job Types: Full-time, Fixed term contract

Contract length: 12 months