S
Customer Relationship Manager - Resales
Soho
3 hours ago
Full-time
On-site
London
£45,000 - £50,000 GBP yearly
Sales
Customer Relationship Manager – Resales
London
Up to £50,000 + Bonus
We’re partnering with a growing business within the specialist whisky industry. They’re now looking for a Customer Relationship Manager to join their developing resale division, managing customer relationships and supporting the resale of whisky casks.
This is a unique opportunity for a commercially minded relationship professional who enjoys working with customers, understanding market dynamics and providing informed advice. You'll take ownership of the resale journey, from initial enquiry through to completion, helping customers navigate valuations, market conditions and resale opportunities.
This role would suit someone who combines strong relationship management skills with commercial awareness, confidence handling challenging conversations and a genuine interest in delivering positive customer outcomes.
Responsibilities will include:
Managing customer relationships and acting as the primary point of contact for customers looking to resell their whisky casks
Building trusted relationships through clear, honest and professional communication
Managing resale enquiries from initial contact through to successful completion
Researching market conditions, trading activity and pricing trends to support cask valuations
Assessing resale opportunities and providing realistic valuation recommendations based on market evidence
Explaining valuations, market movements and potential returns to customers, managing expectations where necessary
Handling sensitive conversations, resolving concerns and managing customer objections professionally
Working closely with internal sales, buying and operations teams to progress transactions
Maintaining accurate customer records, monitoring resale activity and proactively resolving any issues
Identifying opportunities to improve customer experience, internal processes and the overall resale function
About You:
Previous experience in across drinks, ideally Whiskey or Wine is desirable
Previous experience in account management, customer relationship management, customer success or a similar customer-facing commercial role
Strong relationship-building and communication skills, with the ability to build trust and credibility
Commercially minded with sound judgement and the confidence to balance customer expectations with business objectives
Confident handling challenging conversations, managing objections and resolving customer concerns
Highly organised with excellent attention to detail and the ability to manage multiple customer relationships
Proactive, accountable and comfortable taking ownership of customer outcomes
Confident using Excel, CRM systems and business software
If this sounds like the opportunity you've been looking for, we'd love to hear from you!
The Advocate Group is a leading search and selection business providing top talent to the consumer products sector. If you're interested in finding out more about our available opportunities or how we can help you further your career, then please contact us today.
Please get in touch with Roxy Gadd or click "Apply Now" to be considered for this vacancy
London
Up to £50,000 + Bonus
We’re partnering with a growing business within the specialist whisky industry. They’re now looking for a Customer Relationship Manager to join their developing resale division, managing customer relationships and supporting the resale of whisky casks.
This is a unique opportunity for a commercially minded relationship professional who enjoys working with customers, understanding market dynamics and providing informed advice. You'll take ownership of the resale journey, from initial enquiry through to completion, helping customers navigate valuations, market conditions and resale opportunities.
This role would suit someone who combines strong relationship management skills with commercial awareness, confidence handling challenging conversations and a genuine interest in delivering positive customer outcomes.
Responsibilities will include:
Managing customer relationships and acting as the primary point of contact for customers looking to resell their whisky casks
Building trusted relationships through clear, honest and professional communication
Managing resale enquiries from initial contact through to successful completion
Researching market conditions, trading activity and pricing trends to support cask valuations
Assessing resale opportunities and providing realistic valuation recommendations based on market evidence
Explaining valuations, market movements and potential returns to customers, managing expectations where necessary
Handling sensitive conversations, resolving concerns and managing customer objections professionally
Working closely with internal sales, buying and operations teams to progress transactions
Maintaining accurate customer records, monitoring resale activity and proactively resolving any issues
Identifying opportunities to improve customer experience, internal processes and the overall resale function
About You:
Previous experience in across drinks, ideally Whiskey or Wine is desirable
Previous experience in account management, customer relationship management, customer success or a similar customer-facing commercial role
Strong relationship-building and communication skills, with the ability to build trust and credibility
Commercially minded with sound judgement and the confidence to balance customer expectations with business objectives
Confident handling challenging conversations, managing objections and resolving customer concerns
Highly organised with excellent attention to detail and the ability to manage multiple customer relationships
Proactive, accountable and comfortable taking ownership of customer outcomes
Confident using Excel, CRM systems and business software
If this sounds like the opportunity you've been looking for, we'd love to hear from you!
The Advocate Group is a leading search and selection business providing top talent to the consumer products sector. If you're interested in finding out more about our available opportunities or how we can help you further your career, then please contact us today.
Please get in touch with Roxy Gadd or click "Apply Now" to be considered for this vacancy