Customer Relationship Manager

The Customer Relationship Manager will focus on managing and nurturing client relationships within the business services sector. This temporary role requires excellent organisational skills and a passion for delivering outstanding customer service.

Client Details

This role is with a medium-sized organisation specialising in delivering exceptional business services. The company is recognised for its commitment to providing high-quality customer service and fostering strong client relationships.

This role will be hybrid working after 2 weeks training in the Ripponden office.

Description

Manage a portfolio of client accounts, ensuring their needs are met promptly and effectively.
Act as the primary point of contact for customer queries and concerns.
Collaborate with internal teams to deliver tailored solutions for clients.
Monitor account performance and identify opportunities for growth.
Ensure all client information is accurately maintained and updated in company systems.
Handle customer complaints professionally to achieve resolution and satisfaction.Profile

A successful Customer Relationship Manager should have:

Proven experience in customer service or account management within the business services industry.
Strong communication and interpersonal skills to build lasting client relationships.
Ability to manage multiple client accounts effectively and efficiently.
Excellent problem-solving skills with a proactive approach to challenges.
Proficiency in using CRM systems and other relevant software.
A customer-focused mindset with a commitment to providing excellent service.

Job Offer

Competitive salary ranging from £28,000 to £32,000.
Opportunity to work in a supportive and professional environment.
Be part of a company that values client satisfaction and service excellence.
Temporary role with a potential for career development