We're working with a well-established IT consultancy that partners with large organisations to deliver complex technology and digital transformation programmes.
They are looking to hire a Customer Network Manager. This role is all about building trusted relationships, creating meaningful experiences for senior technology leaders, and strengthening long-term engagement across current and former clients.
Build and maintain trusted, one-to-one relationships with senior technology leaders across the UK
Design and deliver engaging regional events such as roundtables, dinners, workshops etc
Identify engagement risks and proactively re-engage members
Collaborate closely with consulting, delivery and marketing teams to ensure alignment
Maintain accurate records of engagement and activity using CRM tools
What We're Looking For
5+ years' experience in community management/ customer engagement/ relationship management/ customer success/ account management or similar within a B2B environment
Proven experience working with senior stakeholders
Background in hosting executive-level events
Excellent communication and relationship-building skills
Nice to Have
Background in IT/ Tech/ SaaS/ similar
Experience with customer communities, alumni networks or advocacy programmes
Familiarity with CRM platforms (e.g. HubSpot)