Customer Liaison Officer (CLO) required for Essex-based gas company on a full-time, permanent basis.
Reporting to and working with our Customer Relationship Manager, the CLO’s duties will include:
* Regular travel to our sites (located in areas such as London, Kent, Brighton, Southampton and Portsmouth – valid driving licence required for company vehicle).
* Monitoring customer enquiries and complaints to ensure they are resolved promptly and professionally.
* Helping to identify vulnerable customers, referring them for additional support services and checking in with them throughout our works.
* Offering alternative heating & cooking appliances to vulnerable customers on disconnection days.
* Carrying out Customer Service Assessments.
* Carrying out site visits with our client’s customer service department.
* Attending the client’s quarterly customer forum meetings and producing PowerPoint slides to be presented at these meetings.
* Attending the client’s monthly contract performance review meetings to discuss and update on customer service issues.
* Explaining to residents the importance of returning their customer satisfaction surveys and helping to implement improvements to increase scores.
* Communicating with colleagues regularly.
The working hours are 8.30am to 4.30pm, Monday to Friday, and the salary will be dependent on experience.
To apply, please submit your CV and a covering letter