Overview
Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process.
This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately.
Key Responsibilities
Proactively follow up on no-access properties to arrange retrofit survey appointments
Lead resident and community engagement, building strong local relationships
Deliver clear, effective communication about upcoming works
Act as a primary point of contact for residents, addressing queries and concerns
Coordinate property access to support smooth project delivery
Resolve access or resident-related issues promptly
Maintain accurate records of communication, access arrangements and issue resolutionsEssential Requirements
Previous experience in a similar customer-facing role
Ability to handle sensitive situations professionally
Strong negotiation and communication skills
Proficiency in Microsoft Office
Full UK driving licenceDesirable
Experience within the social housing sectorIf you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)