Customer Journey Manager

Trade Finance Business Analyst / Customer Journey Manager – Banking Transformation

Contract | Hybrid (2 days onsite) | London or Edinburgh

We are hiring an experienced Trade Finance Business Analyst / Customer Journey Manager to support a major banking transformation programme focused on customer journey mapping, API-led digitisation and Trade Finance modernisation.

This role is ideal for candidates with strong experience across Documentary Trade, Supply Chain Finance (SCF), Receivables Finance and end-to-end client journey transformation within banking or financial services environments.

Key Responsibilities:
• Map and optimise end-to-end customer journeys across Trade Finance products
• Work closely with business, product, architecture and engineering teams
• Support API-led transformation and digital Trade Finance initiatives
• Define as-is and to-be processes and service design frameworks
• Translate business requirements into technical and functional solutions
• Support governance, design reviews and stakeholder workshops
• Manage dependencies, risks and integration challenges across multiple systems

Required Experience:
• Strong Trade Finance domain expertise
• Experience in customer journey mapping or service design
• Knowledge of Documentary Trade, Letters of Credit, Guarantees, SCF or Receivables Finance
• Experience delivering transformation programmes within banking or financial services
• Agile delivery experience and stakeholder management skills
• Exposure to APIs, digital transformation or modern architecture environments

Desirable:
• Experience with Finastra, Surecomp, FIS or similar Trade platforms
• Previous banking transformation or Trade digitisation programmes