Location: Medway, Kent
Salary: £27,000 per annum
Job Type: Full-time, Permanent
About the Role
We are looking for a friendly and proactive Customer Service Help Desk Advisor to join our team in Medway. You will be the first point of contact for customers, ensuring all enquiries are handled efficiently and professionally while delivering an excellent customer experience.
Key Responsibilities
Respond to customer enquiries via phone, email, and live chat
Log, track, and manage support tickets within the help desk system
Troubleshoot customer issues and provide effective resolutions
Escalate complex issues to the appropriate teams when required
Maintain accurate records of customer interactions
Work closely with internal departments to ensure timely resolution
What We're Looking For
Previous experience in a customer service or help desk role
Strong communication and interpersonal skills
Excellent problem-solving ability
Comfortable working in a fast-paced environment
Good IT skills and experience with CRM or help desk systems
A professional, positive, and team-focused attitude
What We Offer
Competitive salary of £27,000
Opportunities for training and career progression
Supportive and collaborative working environment
Holiday allowance and pension scheme
How to Apply
If you are passionate about delivering excellent customer service and are looking for your next opportunity in Medway, please submit your CV for consideration.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK