Customer Experience Executive

Customer Experience Executive
This leading destination specialist Tour Operator are the experts in providing inspirational tailor-made holidays to a range of exciting worldwide destinations.  They have a new vacancy for a Customer Experience Executive to join them in this varied administrative and customer service role to provide exceptional service after the initial quote and throughout the booking journey. Salary of c £27,500 hybrid working with 2 days in modern Surrey office. 

Customer Experience Executive – Role & Responsibilities:

Liaise with suppliers to confirm travel arrangements and be pro-active in sourcing alternatives if necessary, keeping customers informed throughout.

Support customers in responding to booking enquiries / amendments and in booking additional extras.

Provide an outstanding, personalised service is provided to all customers.

Carry out pre-travel calls to customers prior to departure, to offer additional services and upsells.

Assist customers with any after sales itinerary or tour related questions.  

Customer Experience Executive – Skills & Experience:

Experience in the travel industry, with a background in sales, operations, or customer service working for a tour operator or travel agency.

A love of travel with a good range of destination knowledge.

Flexible approach with an ability to manage and prioritise workload.

Excellent attention to detail and accuracy.

Strong communication skills

Exceptional customer service focus and skills.

Excellent spoken and written English.

Practical experience using Microsoft Word, Excel and Outlook.

 Customer Experience Executive – Key Benefits:

Salary of £27k to £27.5k plus commission 

Hybrid role with 2 days per week in beautiful open plan office.

Monday to Friday with shifts of 8 to 4, 9 to 5, 10 to 6, Saturdays on a rota basis. 

Emergency phone rota - 2 to 3 weeks per year

23 days leave increasing with length of service plus bank holidays.

Range of staff benefits including discounted travel, familiarisation trips, health cash plan, wide range of well being initiatives & social events.

 Please apply for the position of Customer Experience Executive online or email your cv to (url removed)