Customer Experience Coordinator
An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer Experience coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.
Customer Experience Coordinator Role and Responsibilities
Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer
Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval
Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents
Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines
Customer Experience Coordinator Skills and Experience Required
Although not essential, previous experience in aviation would be advantageous
Exceptional communication skills, written and verbal
Excellent admin and organisational skills and attention to detail
Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels
Ability to multi-task and work under pressure to achieve tight deadlines