Start your career — or your next chapter — with one of London’s leading maintenance service companies.
Masterfix is a fast-growing, award-winning property maintenance and technical services business working across prime residential, commercial, and mixed-use developments in London. We are known for our high standards, professional team, and commitment to exceptional customer service.
We are now looking for a Customer Experience Administrator to join our team at our Kennington office.
This role would suit:
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A school leaver or college leaver looking to build a long-term career in a growing business
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Or someone seeking a new challenge, who enjoys organisation, communication, and being at the heart of a busy operation
About the Role
As a Customer Experience Administrator, you’ll be a key part of the customer journey — ensuring jobs are raised accurately, clients are kept informed, engineers are supported, and compliance documentation is issued on time.
You’ll be the friendly, professional voice our clients rely on, and an essential support to our operations and engineering teams. Attention to detail is critical, as accuracy and communication are central to our service promise.
Key Responsibilities
Client Orders & Administration
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Accurately raise and process client orders
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Maintain up-to-date records and support invoicing processes
Engineer Scheduling Support
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Work closely with the scheduling team to allocate engineers correctly
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Monitor job progress and communicate changes or updates
Client Communication
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Provide clear, timely updates to clients on job status
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Answer incoming calls professionally, resolving queries or directing them appropriately
Compliance & Documentation
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Issue compliance certificates promptly after job completion
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Upload documentation to internal systems and client portals
Team & Office Support
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Support the wider customer experience team with administration
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Contribute ideas to improve processes and customer experience
What We’re Looking For
Essential
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Strong organisational skills and attention to detail
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Confident and professional telephone manner
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Good written and verbal communication skills
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A positive, proactive attitude and willingness to learn
Desirable
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Previous experience in an office, customer service, or administrative role (not essential)
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Interest in property, construction, engineering, or technical services
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Ability to work well in a fast-paced environment
Full training will be provided.
What You’ll Get in Return
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A supportive team environment with clear structure and leadership
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Full training and ongoing development
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Genuine career progression opportunities within a growing business
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Exposure to a professional property and technical services environment
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Competitive salary (dependent on experience)
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Stable, office-based role in Kennington, London