Location: Newcastle upon Tyne
Contract: Temporary Contract
Hours: Monday-Friday, 9:00am-5:00pm (No weekends)
Start Date: Immediate
Pay: £12.71 per hour – with a contract bonus of £3,500 at the end of the contract in April.
Overview
We are recruiting 15 Customer Contact Advisors to join a specialist remediation team within a leading financial services business. You'll contact existing clients who may have been affected by historic advice or service issues, explain why you're calling in a clear and reassuring manner, and arrange appointments with specialist remediation consultants who will investigate each case in detail.
Key Responsibilities
* Make outbound calls to existing clients.
* Explain the remediation programme professionally and empathetically.
* Book appointments with specialist remediation consultants.
* Update CRM records accurately after every conversation.
* Handle sensitive conversations with care and professionalism.
* Meet quality and productivity targets.
* Work closely with the wider remediation team.
Requirements
* Customer service or contact centre experience.
* Excellent communication and listening skills.
* Empathetic and professional telephone manner.
* Strong attention to detail.
* Confident using CRM and IT systems.
What's on Offer
* Monday-Friday working hours.
* Supportive team environment.
* Modern Newcastle offices.
* Full training provided.
* Potential future opportunities within the business