Customer Complaint Officer

IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4.

This is a full-time temporary position for 6 months, based at Hutton Headquarters.

Key Duties:

* Manage customer complaints from receipt through to resolution.

* Provide excellent customer service and keep customers updated throughout the complaints process.

* Assess and investigate complaints in line with legislation, policies and procedures.

* Prepare detailed reports and recommend appropriate outcomes.

* Liaise with complainants, officers and other stakeholders to resolve cases fairly and impartially.

* Identify complaint trends and organisational learning opportunities.

* Maintain accurate records using the Centurion case management system.

* Provide advice and guidance on complaint handling and conduct matters.

* Prepare case summaries and supporting documentation for reviews and appeals.

* Support training of new team members and deliver training where required.

Requirements:

* Previous experience handling customer complaints or customer service cases.

* Must be happy to undertake the police vetting process which can be lengthy and take up to 4 weeks.

* Strong written and verbal communication skills.

* Experience producing accurate reports with excellent attention to detail.

* Ability to investigate issues, make sound decisions and manage a varied workload.

* Confident dealing with challenging or sensitive situations.

* Experience using Microsoft Office (Word, Excel and PowerPoint).

* Ability to work independently and as part of a team.

* Knowledge of confidentiality, data protection and professional standards.

* Customer Service qualification or relevant customer service training is desirable.

Hours & Pay:

* Monday to Friday (working hours confirmed at interview)

* £13.84 per hour

* Weekly pay via the agency!

Sounds like you? Please apply with an up to date CV. For more information, please call the office on (phone number removed)